Returns & Exchanges Policy
Please see below our returns and exchanges policy.
Wrong Size Or Colour?
- ABW will happily exchange your item/s for a different size or colour if returned within 14 days of purchase.
Don’t Absolutely Love Your New ABW Item?
- If you are unhappy with the item itself, you may return it in exchange for a store credit OR Different product of the same value.
- Please note, we do not issue refunds on non-faulty items, only a store credit will be provided once your return item/s is/are received back at our warehouse.
- If the item is faulty or not of merchandisable quality – We will happily provide a full refund or Store Credit if returned within 14 days of the purchase (Terms & Conditions Apply – See Below).
- You can use our return slip for any of the reasons above, which means we will cover the cost of the postage (Australia Only).
Terms and Conditions Regarding Item Exchange / Return.
- All items must have the tags attached still and returned in the original packaging with the Tax Invoice provided within 14 days of purchase.
- Items must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.)
- All items are subject to thorough inspection before any action is taken.
- Unfortunately, we will not be able to offer an exchange if the garments are not in original condition.
- Any items found to be in poor condition will not be accepted for exchange and will only be returned to the customer if the postage fee is paid.
- Items covered in animal/human hair will not be accepted
- Items part of ‘Sale Items’ category also cannot be returned as they are on final clearance. Please double check your sizing as no credit note will be issued in exchange for these items.
- Returns can take up to 7 days to process, so don’t be alarmed if you’ve tracked your return as delivered but haven’t heard from us yet.
- The returned parcel is the customer’s responsibility up until ABW has acknowledged that the package has been received into our warehouse
Reason for return emails must be sent after receiving the goods within 2 working days to email@example.com, if this isn’t complied the goods will not be exchanged.
If you would like to arrange an exchange please follow these simple steps:
- Contact us at firstname.lastname@example.org to advise what you would like to do (refund or exchange)
- Purchase a satchel from Australia post and provide them with our RETURN SLIP.
- Place the item/s you wish to return/exchange in the satchel.
- ABW will cover the cost of the returned items by activating this return slip.
- Give the parcel and RETURN slip to the Australia Post and then hold onto the tracking number provided. Unfortunately, ABW cannot be responsible for any items lost in transit.
If returns are not processed as per above, please not processing refunds may take longer than 7 business days. Please keep a copy of any postage receipts and necessary tracking information as proof of return.
NOTE: Returning international items. You, the customer have agreed and understands to cover any costs involved with your returned order, and the customer will be required to cover any costs involved to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
In the unlikely event you have received a defective item, please contact us immediately with the following information:
- Your order number/tax invoice
- Which item is damaged
- A description with photographic evidence
- If your parcel has been delivered and is already damaged upon delivery. Please keep photographic evidence of how the parcel arrived.
All claims for parcels arriving damaged must be made within 14 working days of the delivery date.
Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don’t always require the faulty item back.
Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
Our returns address is: 421 Victoria St, Brunswick West. Melbourne, Australia. 3055
If any item returned breaches any terms outlined in this policy, we reserve the right to return the item back to you in the same condition upon receipt.